Website & technical

Switch the site language from the language switcher in the top header, and on mobile you will find it inside the site menu.

• On desktop: top bar, next to the account and cart icons
• On mobile: open the menu, then choose the language
• Your cart and account details stay as they are after switching
• You can switch at any time, including during checkout

Refresh the page first, then try a different browser or a different internet connection before contacting us.

1. Refresh the page and wait a moment.
2. Try another browser or a private window.
3. Switch between Wi-Fi and mobile data.
4. Clear your browser cache and cookies.
5. If the error continues, send us a screenshot on WhatsApp.

Note: WhatsApp: +968 7161 1711, daily 10:00-22:00.

A cart is usually tied to your browser, so it can empty when cookies are cleared or you switch device, and items can drop out when they sell out.

• Sign in before shopping so your cart is kept with your account.
• Finish the order on the same browser and device.
• Products marked Sold out are removed automatically.

Note: Adding an item to the cart does not reserve it until the order is confirmed.

If payment stalls, first check that no amount has been taken, then try another method such as a different card, the Thawani wallet or cash on delivery.

• Check the card details and that online purchases are enabled.
• Try another browser or reload the page.
• Avoid repeated attempts, which can create duplicate charges.

Note: If money was taken but no order confirmation arrived, message us on WhatsApp at +968 7161 1711.

Use the search box at the top of the site and enter the product or brand name, or browse the categories from the shop page.

• Try a single word such as protein or creatine for broader results.
• Try the name in both Arabic and English.
• If you cannot find it, use the Request a Product section.

There is no Olympia app. The website is built for mobile, so you can browse and pay straight from your phone browser with no app needed.

• Browsing, cart, payment and order tracking all work in the browser
• You can add the site to your phone's home screen as a shortcut
• Your account at /my/home shows your orders and addresses
• For quick help, message us on WhatsApp +968 7161 1711

Yes, blocked cookies or an outdated browser can stop your cart being saved or prevent the checkout page from completing.

• Use the latest version of your browser.
• Allow cookies for the site.
• Pause content-blocking extensions.
• Avoid opening checkout in several tabs.

Note: After changing settings, reload the page and start the order again.

Report it through Contact Us, the Feedback section or the Helpdesk, or send us the page link and a screenshot on WhatsApp.

• Include the product name, the price shown and when you saw it.
• Where there is an obvious pricing error, we may contact you and cancel the order with a full refund.

Note: WhatsApp: +968 7161 1711, daily 10:00-22:00.

All policies sit in the Policies section of the site, covering the terms and conditions, the privacy policy and the shipping and returns policies.

• The FAQ section answers the most common questions.
• Governing law is that of the Sultanate of Oman, with Omani courts having jurisdiction.

Note: If the policies do not answer your question, reach us through Contact Us.