Our Policies
Clear answers on delivery, returns, your privacy and the terms we sell under — written plainly, with no small print.
Shipping & Delivery
Free delivery across Oman on orders of OMR 10 and above, 2–3 business days, cash on delivery, and free collection from any branch.
Returns & Refunds
A 30-day money-back guarantee on unopened products, free returns inside Oman, and full replacement for anything damaged or incorrect.
Privacy Policy
What we collect, why we collect it, who we share it with, and how to see, correct or delete your data at any time.
Terms & Conditions
How an order is formed, prices and VAT, payment methods, our liability, the health disclaimer and Omani governing law.
The essentials at a glance
| Question | Short answer |
|---|---|
| Where do you deliver? | Every governorate of the Sultanate of Oman. |
| How much is delivery? | Free from OMR 10.000; OMR 1.000 below that; free from any branch. |
| How long does it take? | Dispatched the same business day for orders before 4:00 PM, delivered in 2–3 business days. |
| How can I pay? | Card and wallet via Thawani or Paymob, cash on delivery, or in store. |
| Can I return a product? | Yes — within 30 days, unopened and sealed, free of charge inside Oman. |
| What if it arrives damaged? | Tell us within 7 days and we replace it or refund you in full, delivery included. |
| Are the products genuine? | Yes. Everything is factory-sealed and sourced from authorised distributors. |
| How do I reach a human? | WhatsApp or call +968 7161 1711, daily 10:00 AM–10:00 PM. |
Store: Olympia Middle East (olympiame.com)
Parent company: ATLAL AL RAFIDAEN TRADING LLC
Registered address: P.O. Box 1173, P.C. 121, Muscat, Sultanate of Oman
Commercial registration no.: 1039025
VAT registration number: OM1100001258
Official email: [email protected]
Phone & WhatsApp: +968 7161 1711
Still have a question?
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