Shipping & Delivery Policy

1. Where we deliver

We deliver to every governorate of the Sultanate of Oman: Muscat, Al Batinah North and South, Al Dhahirah, Ad Dakhiliyah, Ash Sharqiyah North and South, Al Wusta, Dhofar and Musandam. You may also collect any order free of charge from an Olympia branch.

2. Delivery charges

The exact fee is always shown in your cart and on the checkout page before you pay. Free delivery is applied automatically once your order reaches the threshold — no code is required.

3. Processing and delivery times

• Orders confirmed before 4:00 PM on a business day are normally picked, packed and handed to the courier the same day; later orders are dispatched on the next business day.
• Standard delivery across Oman takes 2–3 business days. Remote or hard-to-reach areas may take up to 5 business days.
• Business days are Sunday to Thursday. Orders placed on Friday, Saturday or an official public holiday are processed on the next business day.
• During national sale events and public holidays, dispatch may take one extra day. We will tell you if your order is affected.

4. Tracking your order

You receive a confirmation as soon as your order is placed, and a second message when it is handed to the courier. You can follow every stage from My Orders in your account. The driver normally calls or messages you shortly before arriving.

5. Receiving your order

• Someone aged 18 or over must be available at the delivery address to receive and sign for the parcel.
• For cash on delivery orders, please have the exact amount ready; the driver may ask for identification.
• Please check the parcel before signing. If the outer packaging is damaged, note it with the driver and tell us within 7 days so we can replace the item — see our Returns & Refunds Policy.

6. Missed deliveries

The courier makes up to two delivery attempts. Please keep the mobile number on your order reachable. If both attempts fail, the parcel returns to our warehouse and we contact you to arrange a new date. A re-delivery fee of OMR 1.000 may apply to further attempts, and an order that stays uncollected for 14 days may be cancelled and refunded, less the delivery cost actually incurred.

7. Free collection from a branch

Choose collection at checkout and pick your order up from any Olympia store at no charge. Please bring your order number and a form of identification. Orders are held for 7 days. Our flagship store is at Oman Avenues Mall, Muscat, open daily 10:00 AM–10:00 PM — see all our stores.

8. Stock availability and partial shipments

Items shown as Out of Stock cannot be added to the cart; you can ask to be notified the moment they arrive. In the rare case an item becomes unavailable after you order, we contact you to choose between a suitable replacement, waiting for the restock, or a full refund of that item. Where it gets your order to you faster, we may send it in more than one parcel at no extra cost.

9. How we pack

Every supplement leaves us in its original, factory-sealed packaging, sourced from authorised distributors. Parcels are padded, kept away from direct heat while in our care, and sealed with tamper-evident tape. After delivery, please store products as instructed on the label — usually in a cool, dry place away from direct sunlight.

10. Orders from outside Oman

We currently deliver within the Sultanate of Oman only. If you are outside Oman, please contact us and we will advise on the options available to you.

11. Contact us

Phone or WhatsApp +968 7161 1711, or send us a message through the contact page. We answer daily between 10:00 AM and 10:00 PM.