Customer support

Call or message us on +968 7161 1711, daily from 10:00 to 22:00, or use the Contact Us page on our website.

• WhatsApp is the fastest route for order and return queries
• You can also visit any of our eight branches around Muscat
• Most branches open 10:00 to 22:00; Seeb and Al Mawaleh open at 09:00

Yes. We serve you in Arabic and English on every channel: WhatsApp, phone, email, the help desk and in every branch.

• WhatsApp and phone +968 7161 1711, daily 10:00 to 22:00
• Email [email protected]
• Include your order number so we can find your order quickly

Note: A branch visit works well if you prefer to explain face to face.

Have your order number ready first, since it is the quickest way for us to find your order, along with any photos or details that explain the issue.

• Order number from My Orders or your order confirmation
• Delivery date, product name, flavour and size
• Clear photos of the item and packaging if it is damaged or incomplete
• The payment method used if your question is about a refund

Contact Us is for reaching our team directly, the Helpdesk and FAQ are for support requests and ready answers, and Feedback is for sharing your experience.

• Contact Us: general enquiries, returns and exchanges
• Helpdesk and FAQ: quick answers and ticket follow-up
• Feedback and Forum: product opinions and customer experiences

Note: Each page is linked from the services section of the website.

We answer WhatsApp messages the same day when they arrive during our hours, 10:00 to 22:00, and email within one business day.

• Messages arriving after 22:00 are answered the next morning
• Returns receive a return reference within 1 business day, and inspection takes 2 business days
• Business days run Sunday to Thursday

Note: Including your order number and a clear photo speeds up the reply.

Yes. Our branch team is happy to help you choose, and you can also ask us on WhatsApp +968 7161 1711, daily from 10:00 to 22:00.

• Tell us your goal, training level and budget so we can suggest options
• You can book a free body composition analysis before deciding
• The free calculators on our site help you estimate your daily needs

Note: This is general guidance, not medical advice. See a doctor if you take medication or have a health condition.

Send your complaint through the Contact Us page or WhatsApp +968 7161 1711, with your order number and a clear description of what happened.

• Attach photos or screenshots if the complaint concerns a product or order
• Tell us the outcome you want: replacement, refund or an explanation
• You can also raise it in person with the branch manager

Note: Damaged or wrong-item reports must reach us within 7 days of delivery.

The Forum is open for anyone to read; to post or ask a question you sign in with your website account.

• Posts are moderated; advertising, reselling and sharing contact details are not allowed
• No health guidance is given here; speak to a doctor
• For order or return follow-up use WhatsApp for an official answer

Note: Member opinions are their own and do not represent Olympia.