Shipping & delivery

Yes. Delivery inside Oman is free on any order of OMR 10.000 or more after discount; below that a flat OMR 1.000 delivery fee applies.

• We deliver to all nine governorates of Oman
• Branch collection is always free, whatever the order value
• Delivery charges are shown separately at checkout

Note: The OMR 10.000 threshold is calculated on the order value after discount.

Orders under OMR 10.000 after discount carry a flat delivery fee of OMR 1.000, shown separately before you confirm payment.

• Add items to reach OMR 10.000 and delivery becomes free
• The same fee applies across all governorates
• Choosing branch collection removes the delivery fee completely

Standard delivery inside Oman takes 2 to 3 business days, and up to 5 days for remote areas.

• Business days are Sunday to Thursday
• Orders confirmed before 16:00 on a business day are dispatched the same day
• Branch collection orders are usually ready the same day or the next business day

Orders confirmed before 16:00 on a business day are handed to the courier the same day; after that they are dispatched on the next business day.

• Business days are Sunday to Thursday
• The 2 to 3 business day delivery estimate starts once the order is dispatched
• You receive a notification when your parcel is handed to the courier

Note: Orders placed late Thursday, Friday or Saturday are processed from Sunday.

Business days at Olympia ME are Sunday to Thursday, and all preparation and delivery times are counted on those days.

• Friday and Saturday are not counted as business days
• Branches open daily 10:00 to 22:00, with Seeb and Al Mawaleh from 09:00
• Phone and WhatsApp support runs daily from 10:00 to 22:00

Yes. We deliver to all nine governorates of Oman, in 2 to 3 business days as standard and up to 5 days for remote areas.

• Delivery is free on orders of OMR 10.000 or more after discount
• Cash on delivery is available across Oman
• Branch collection is available and always free

Note: The published delivery policy covers destinations inside Oman only.

We deliver inside the Sultanate of Oman only; we do not offer international or wider GCC shipping.

• Delivery covers every governorate of Oman
• From abroad you can order to a recipient's address inside Oman
• Visitors can buy in person at any of our eight branches around Muscat

Note: To ask, message WhatsApp +968 7161 1711, daily 10:00 to 22:00.

You can check your order status any time under My Orders in your account, alongside the order confirmation and the courier handover notification we send you.

1. Sign in to your account on the website
2. Open My Orders and select your order number
3. Review the current status shown there
4. For anything else, message WhatsApp +968 7161 1711 with your order number

You receive an order confirmation first, then a notification when your parcel is handed to the courier, and the status stays updated under My Orders.

• The confirmation shows we have received your order and its details
• The courier handover notification means the parcel is on its way
• My Orders remains the most accurate view of your order status

Note: Check that your mobile number and email are correct at checkout so the notifications reach you.

If your order has passed 3 business days, or 5 days for a remote address, message us on WhatsApp at +968 7161 1711 with your order number and we will follow it up.

1. Check the current status under My Orders
2. Remember that only Sunday to Thursday count as business days
3. Message WhatsApp with your order number and delivery address
4. Or visit your nearest branch during opening hours

The courier makes up to two delivery attempts. If both are unsuccessful, message us on WhatsApp and we will help rearrange your delivery.

• Keep your mobile number correct so the courier can reach you
• We can look at switching the order to branch collection instead
• Parcels left uncollected beyond 14 days may be cancelled

Note: If an order is cancelled this way, the refund is issued minus the actual delivery cost incurred.

A parcel left uncollected beyond 14 days may be cancelled and refunded to you minus the actual delivery cost incurred.

• The courier attempts delivery twice before that point
• Branch collection orders are held for 7 days
• Message us on WhatsApp before the deadline and we will arrange an alternative

A specific delivery slot cannot be booked; delivery takes 2 to 3 business days within the courier's working hours.

• Add a timing preference in the checkout notes and we pass it to the driver
• Branch collection is free and you choose your own time between 10:00 and 22:00
• Remote areas can take up to 5 business days

Note: Orders confirmed before 16:00 on a business day are dispatched the same day.

You can change the address free of charge until the order is handed to the courier, at 16:00 on its dispatch day.

• Message WhatsApp +968 7161 1711 with your order number and new address
• Once the parcel has left, both delivery attempts go to the original address
• If delivery fails the order returns to us and can be reordered

Note: Update saved addresses under My Account before your next order.

Choose branch collection at checkout. It is always free, and your order is usually ready the same day or the next business day.

1. Add your items and select branch collection at checkout
2. Pick the branch that suits you from our eight locations
3. Follow the status under My Orders
4. Collect within 7 days with your order number and ID

Note: You can also pay in person at the branch when you collect.

Branch collection orders are held for 7 days from the moment they are ready. Contact us before that period ends if you need a different arrangement.

• Orders are usually ready the same day or the next business day
• Branches open daily 10:00 to 22:00, with Seeb and Al Mawaleh from 09:00
• Collection is free whatever the order value

Note: Message WhatsApp +968 7161 1711 if you need more time.

Yes. Someone else can receive your order if they have the order number and their own photo ID, and you tell us their name in advance.

• Send the authorised person's name on WhatsApp +968 7161 1711 before delivery
• ID may be checked at handover, particularly for cash on delivery orders
• For cash on delivery the exact amount must be ready

Note: The same applies to branch collection, held for 7 days.

Orders ship in a plain outer box or bag that does not list the products; only the delivery label shows outside.

• Every product stays in its original packaging with the factory seal intact
• The packing protects the product in transit
• Do not open the product or break the seal if you may return it

Note: If an order arrives damaged, report it within 7 days of delivery with photos.