Returns & exchanges

Yes. You can return a product within 30 days of delivery, as long as it is unopened, the factory seal is intact and it is complete in its original packaging.

• The 30 days run from the day your order is delivered
• Returns inside Oman are free
• Proof of purchase is needed: order number, invoice or delivery note

Note: Opened products or items with a broken seal cannot be returned.

A return is accepted within 30 days of delivery when the item is unopened with the factory seal intact, complete in its original packaging, and backed by proof of purchase.

• Product unopened and unused
• Safety seal intact, not broken
• Original packaging with all components and accessories
• Proof of purchase: order number, invoice or delivery note

Opened or used products cannot be returned, and neither can anything with a broken safety seal or without its original packaging.

• Opened or used products
• Items with a broken safety seal
• Final-sale and clearance items
• Gift cards and vouchers
• Personal-care items once opened
• Anything without its original packaging

Returns inside Oman are free. If a return is rejected at inspection, an OMR 1.000 restocking charge applies.

• No charge for a return that meets the conditions
• Rejection usually happens when the item is opened, the seal is broken or packaging is incomplete
• Inspection is completed within 2 business days of receipt

Note: Check the conditions before sending to avoid the restocking charge.

Contact us with your order number and reason, receive a return reference within 1 business day, then hand the item to the courier or drop it at any branch.

1. Message us on WhatsApp +968 7161 1711 or use the Contact Us page with your order number and reason
2. Receive your return reference within 1 business day
3. Hand the item to the courier or drop it at any Olympia branch
4. We inspect within 2 business days, then your refund is processed

Yes. You can hand your return in at any of our eight branches around Muscat instead of waiting for a courier pickup.

• Get your return reference first on WhatsApp or through Contact Us
• Bring the item unopened in its original packaging with proof of purchase
• Most branches open 10:00 to 22:00; Seeb and Al Mawaleh open at 09:00

Returned items are inspected within 2 business days of arrival, after which we confirm the outcome and start your refund.

• Business days are Sunday to Thursday
• Inspection checks that the item is unopened, sealed and completely packaged
• Once accepted, refund timing depends on your payment method

Note: A rejected return carries an OMR 1.000 restocking charge.

Refund timing depends on how you paid: 7 to 14 business days for card and wallet payments, and within 7 business days for cash-on-delivery orders.

• Card or wallet: 7 to 14 business days back to the original payment source
• Cash on delivery: bank transfer or store credit within 7 business days
• Branch purchases: refunded immediately in cash or to your card

Note: The clock starts once the item passes inspection.

Report it within 7 days of delivery with clear photos, and we will send a replacement or refund you in full, including the delivery charge.

• Photograph the product, the outer packaging and the delivery note
• Send the photos with your order number to WhatsApp +968 7161 1711
• Do not open a wrongly supplied item until we confirm the next step

Note: Keep the original packaging until the case is closed.

Yes, exchanges are available under the same return conditions: within 30 days of delivery and with the product unopened and factory sealed.

• Tell us you want an exchange rather than a refund when you contact us
• Exchanges can be handled at any branch or through the courier
• Any price difference is settled at the time of exchange

No. Once a product is opened or the seal is broken it cannot be returned, for food-safety reasons.

• Try a smaller size before committing to a large tub
• Use the Flavor filter in the shop to narrow down what suits your taste
• Ask our branch staff or message us on WhatsApp before you buy

Yes, you can return part of an order, and we do not reclaim delivery even if the items you keep fall below OMR 10.000.

• The refund covers the returned items at the price actually paid
• The same conditions apply: 30 days from delivery, unopened and sealed, with proof of purchase
• Returns inside Oman are free

Note: If a discount was tied to order value, we confirm the final amount first.

You need proof of purchase, and any one of these works: your order number, the invoice or the delivery note.

• Your order number is always in My Orders and in your order confirmation
• The delivery note arrives with the parcel
• For a branch purchase, bring the receipt

A refund always returns to the original payment method, so to the buyer; the recipient can instead take an exchange or store credit.

• The same rules apply: 30 days from delivery, unopened and sealed, with the order number
• Ask the person who bought the gift for the order number
• Gift cards and vouchers are not returnable

Note: For gifts, an exchange is usually the quickest option.

We do. Returns inside Oman are free, so you pay no shipping on a return that meets the conditions.

• Hand the item to the courier once you have your return reference
• Or drop it at any branch yourself at no cost
• A return rejected at inspection carries an OMR 1.000 restocking charge

Note: The published return policy covers returns within Oman.

If your item arrives damaged, report it within 7 days of delivery with photos and we will replace it or refund you in full, including delivery.

• Photograph the outer box before opening it if it looks damaged
• Keep the product and packaging as they are until we confirm next steps
• Send the photos with your order number on WhatsApp or via Contact Us

Note: Do not use a product that has leaked or lost its seal.