After-sales support

We do not knowingly ship near-expiry stock; our minimum is 3 months of shelf life remaining at delivery.

• If you receive less than that, tell us within 7 days of delivery with a photo of the expiry date
• The outcome is a replacement or a full refund including delivery
• Do not open the pack until we confirm the right next step

Note: Message WhatsApp +968 7161 1711 with your order number.

Do not use it. Report it within 7 days of delivery with clear photos of the seal and packaging, and we will replace the item or refund you in full.

• Photograph the seal, the lid and the outer box
• Send the photos with your order number on WhatsApp or via Contact Us
• Keep the product and its packaging until the case is closed

Note: A refund in this case includes the delivery charge.

Small differences in colour, taste or texture between batches are common with flavoured supplements, but check the pack itself first.

• Compare the flavour name, size and brand against your previous order
• Check the batch number and expiry date printed on the pack
• If the seal is broken or the item is not what you ordered, report it within 7 days with photos

Note: If you notice any unusual symptoms, stop using it and speak to a doctor.

Scoops are usually buried in the powder, so search first. If it is genuinely missing, report it within 7 days of delivery with photos.

• Shake the tub gently and dig through the middle before concluding it is missing
• Send a photo of the tub and its contents with your order number on WhatsApp
• A missing component is handled as a missing item: replacement or full refund

Note: Until you find it, follow the serving weight stated on the label.

Leave it unopened and report it within 7 days of delivery with photos. We will swap it for the correct flavour or refund you in full, including delivery.

• Photograph the front of the pack and the delivery note
• Send the photos and your order number to WhatsApp +968 7161 1711
• You can also hand the item in at any branch once you have a return reference

Note: An opened pack cannot be swapped, so check before you open it.

Stop using it, and if you have any health concern speak to a doctor or qualified health professional. An opened pack cannot be returned.

• Re-read the label and the manufacturer's instructions for use
• Talk to our branch staff or message us on WhatsApp so your next choice fits better
• Start with a smaller size when trying something new

Note: Our products are food supplements, not medicines, and do not replace medical advice.

Use the Feedback page on our website, or message us on WhatsApp +968 7161 1711, daily from 10:00 to 22:00.

• Mention the product name, flavour and order number so the feedback is clear
• The Forum section on the site is a place to share experiences with other customers
• You can also tell our branch team in person when you visit

Note: If the feedback is about the condition of the pack, treat it as a quality report instead.

We review the report and reply with an outcome within 2 business days, and raise the batch with the supplier separately.

• Send photos, your order number, the batch number and the expiry date on WhatsApp
• Stop using the product and keep the packaging as it is
• Reporting within 7 days keeps replacement or full refund available

Note: If you experience any health symptoms, see a doctor promptly.