Account

Open My Account at the top of the site, choose to register, and enter your name, email address and a password of your own.

1. Click My Account at the top of the page.
2. Choose to create a new account.
3. Enter your name, email and password.
4. Complete registration and sign in.
5. Add your delivery details to speed up future orders.

Note: Shopping and ordering are for customers aged 18 or over.

You do not need an account; you can check out as a guest using your name, mobile number, address and email.

• An account is optional and saves your addresses for faster reordering
• Track your order under My Orders when signed in, or on WhatsApp with your order number
• Buying in person at any branch needs no account

Note: Use a correct email and mobile so the driver can reach you.

Use the forgotten password link on the sign-in page and a reset link is sent to your registered email address.

1. Open the sign-in page and select forgotten password.
2. Enter the email address on your account.
3. Open the email, checking your spam folder if needed.
4. Follow the link and set a new password.

Note: If the email does not arrive, contact us on WhatsApp at +968 7161 1711, daily 10:00-22:00.

Sign in, open My Account, then edit your personal details or delivery address and save the changes.

• Edits apply to your future orders.
• If an order is already confirmed, message us on WhatsApp immediately to change the address before handover to the courier.
• Keep your phone number correct, as the courier calls it on delivery.

Note: Orders confirmed before 16:00 on a business day are dispatched the same day, so act quickly.

Your previous orders and their current status appear under My Orders once you are signed in to your account.

• You also receive an order confirmation and a notification when the parcel is handed to the courier.
• An order number, invoice or delivery note counts as proof of purchase for a return.

Note: Keep your order number handy, as it is the fastest way for us to help you.

Under the privacy policy you can see, correct or delete your data at any time.

• Send the request through Contact Us or WhatsApp on +968 7161 1711.
• Include your registered email so we can verify who you are.
• Some order records may be kept where they are required for invoicing.

Note: See the privacy policy in the Policies section for the full detail.

The sign-up field sits in the footer of every page, you can also opt in at checkout, and every newsletter carries an unsubscribe link.

• Mailings cover new arrivals, offers, branch news and events
• We send a few emails a month, not daily messages
• Unsubscribing takes effect at once and does not stop order confirmation emails

Note: Your data is handled under the privacy policy published on our site.

The published privacy policy sets out what data is collected, how long it is kept, when it is shared with third parties, and the rights you have over it.

• Services such as payment and delivery need limited details to complete your order.
• You can see, correct or delete your data at any time.

Note: For any privacy question, reach us through the Contact Us page.

Keeping your password confidential is your responsibility under the terms and conditions, so never share it and change it at once if you have any doubt.

• Use a strong password you do not reuse elsewhere.
• Sign out after using a shared device.
• Accounts suspected of fraudulent use may be suspended.

Note: If you notice unusual activity on your account, tell us on WhatsApp at +968 7161 1711.

Yes. You can save more than one address on your account and pick the one you want at checkout, with one set as your default.

• Add or edit your addresses under My Account
• You can choose a delivery address different from your billing address
• Add a clear description of the location and a working mobile

Note: Check the address before paying; it cannot be changed once the parcel leaves us.